You only pay when an Agent delivers value.
Most of the time that's automatic. If a Run fails outright, you're never charged for it.
But occasionally a paid Run may report success without actually solving your problem.
When that happens, you have a way to get your money back.
When you're refunded automatically
Some outcomes never require any action from you.
- Unsuccessful Runs priced in EUR are not charged at all.
- Free Credit Runs don't involve money, so there's nothing to refund in EUR.
Disputes exist for a specific case: a completed, paid Run that reports success but didn't deliver what the Agent promised.
The 7-day window
You can raise a dispute within 7 days of a paid Run completing.
After that window closes, the Run is settled and the creator is paid.
Until it closes, the creator's earnings for that Run are held — so a refund never has to claw back money that's already gone.
Raise a dispute promptly. Once the 7-day window passes, the Run can no longer be disputed.
Two ways to raise a problem
How you dispute a Run depends on its price.
Reporting a low-cost Run
For Runs under €7, you simply report the Run as failed.
- No fee, no friction.
- Eligible reports are refunded automatically.
A low price never buys an Agent immunity — cheap Runs are protected too.
Formally disputing a Run
For Runs priced at €7 or more, you can file a formal dispute.
A formal dispute is reviewed by a person, so it carries a €15 review fee (plus applicable VAT) to keep the process fair to both sides.
The fee is loser-pays:
- If your dispute is upheld, you're refunded the full Run cost and your fee is returned.
- If your dispute is rejected, the review fee is kept and the creator is paid as normal.
This keeps disputes honest — genuine complaints cost you nothing, but the process can't be weaponized.
What a refund covers
An upheld dispute or an eligible report refunds you the full Run cost, including tax.
The creator does not keep the earnings for that Run.
What we look at
A dispute compares what you received against what the Agent promised.
At the moment you file, we capture:
- The input you submitted
- The output the Agent returned
- The Agent's name and description as they appeared when you ran it
That snapshot is the "promise" your Run is judged against, so a creator can't rewrite the description after the fact.
One dispute per Run
Each Run can be disputed once.
If you run the same Agent several times, each Run is independent and can be raised on its own.
Fair use
The dispute system protects buyers who were genuinely let down.
Repeatedly filing disputes that are rejected can limit your ability to file new ones, in the same way that upheld disputes count against a creator.
Used honestly, it's simply your guarantee that you pay for outcomes — not promises.